Details: Intro:As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, and efficient, the company's 100,000+ employees achieved sales of more than $22 billion in 2009, through an active commitment to help individuals and organizations "Make the most of their energy." www.schneider-electric.us Job Responsibilities:Great Opportunity for a Security Service Manager With Operations, Management and team building experience. PERC card with security. CCTV/IP Video, Access Control, Security experience.This position is accountable for the promotion and sale of a broad range of products/solutions/services. Develops new sales opportunities and addresses the complex needs of the highest-profile accounts. Utilizes comprehensive product, competitor and customer knowledge to act as a consultant to high-level customer contacts regarding customer's long-range profitability goals and growth. Develops partnering and other account penetration strategies based on growing customer's profitability. 1. Set goals and objectives, develops sales/business plans, establishes strategies, develops account profiles and executes plan. Leads account teams on the highest-level accounts.2. Applies excellent market and account skills necessary for dealing with specific, high-level target audiences3. Identifies and develops account penetration strategies which will increase SE customer's profitability4. Maintains a high level of customer satisfaction through in-depth knowledge of customer's organization, mutually trusting relationship and account dedication5. Leads assigned field team in the delivery of quality service and customer satisfaction while ensuring safety compliance. Maintains proper staffing levels and skills mix; conducts performance appraisals; makes salary recommendations; approves time sheets, purchase orders, credits; and performs all other necessary management and administrative tasks.6. Provides technical solutions to complex problems either troubleshooting the system/equipment or advises others on how to resolve problems.Monitors and ensures contract obligations and other customer requirements are consistently met while maximizing gross margin profitability7.Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and review job contributions; planning and reviewing compensation actions; enforcing policies and procedures.8. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans' implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.9. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.10. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.11. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.12. Needs to have a PERC card with securitySchneider Electric is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status.
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