Details: Patterson Companies ranks among Fortune America's Most Admired Companies for performance in key areas like innovation, quality of products/services, financial soundness and quality of management. Patterson's unwavering customer-first approach provides growth for the company, value to the customer and personal and professional growth opportunities for employees.Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs. Determines parts, supplies or tools needed to complete service requests. Relays any special problems to Service Coordinator following each call. Ensures that service commitments are met within standard response time. Loads, delivers, installs, and specs equipment. Trains customers on the use and basic maintenance of equipment sold. Uses, maintains, and secures test devices and tools used to adjust, calibrate and repair equipment. Completes all required paperwork (time sheets, service orders, forms, inventory, expense reports, purchase card, and equipment related items). Returns defective modules, assemblies or parts to the local office and labels items. Manages vehicle inventory and restocks as necessary. Ensures proper vehicle maintenance guidelines and safe driving habits are followed. Follows specific manufacturer, Federal/State, BHR guidelines for repairs. Complies with all company, OSHA, or other agencies’ policies related to asepsis. Assists management in analyzing pricing strategies and other Service Department procedures. Serves as a technical contact for assistance with the training and ongoing technical support for other technicians, sales staff and administrative staff. Performs other duties as assigned.
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