Details: Technical OperationsWest Division, Twin Cities RegionSummary:Responsible for supervising a team of technical services personnel providing service and installationactivity. Meets the shop's Company's standard for QC measurements. Trains Technicians on testequipment usage and troubleshooting techniques. Manages schedule coordination with NOC andensures the proper completion of all scheduled or on-demand service or maintenance work bycoordinating and mentoring team on fair and business practical methods. Ensures systemcompliance to NCTA and FCC regulations and Comcast's minimum operating specificationsincluding day-to-day procedures associated with compliance as it relates to CT Techs. Developsstaff training quality measurement guidelines and minimum requirements. Supports and motivatestechnicians training by continually monitoring progress and training schedules. In conjunction withManager, performs and conducts annual, bi-annual reviews along with providing an ongoing opencommunications with team to include coaching, mentoring, and career development on a daily,weekly and monthly basis.Awarded Minneapolis St. Paul Business JournalBEST PLACES TO WORK - 2012Our 7th consecutive year!Tasks:• Implements standard safety training and maintains daily safetyinspection issues.• Reviews and coordinates nightly check-in and rotates On-Callschedules.• Coordinates all vehicle assignments, maintenance, and inspections.• Ensures systems and staff are able to respond to the demands of newtechnology deployment through demonstrative methods.• Performs duties of CT1 through CT3, as needed.• Analyzes operations and performance to assure operational efficienciesthrough productivity, QC, and customer satisfaction.• Coordinates department responses to customer and department issueswith a strong sense of urgency.• Works with other departments, as necessary, to maintain an in-depthtechnical knowledge of new technology being deployed.• Ability to install all types of cable and run service calls tocompletion.• Diagnoses all types of signal faults.• Ability to operatecomputers.• Ability to lift and carry up to 75 pounds, climb utility poles anddrive long periods of time digging, crawling, stooping and standing.•Complies with all OSHA safety measures.• Consistent exercise of independent judgment and discretion in mattersof significance.• Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.• Other duties and responsibilities as assigned.• Work schedule is Wednessday to Saturday, but is subject to change.
No comments:
Post a Comment