Details: Mercedes-Benz of Beverly Hills is part of fast growing Group 1 Automotive, a leader in automotive retail. We are looking for an EXPERIENCED MERCEDES-BENZ SERVICE MANAGER to join our team. For this lucrative position, must have at least 5 years of Mercedes Benz Service Management Experience with ADP knowledge a PLUS. Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today!Responsibilities (include but are not limited to): Hire, train, develop and motivate the service department staff and monitor their performance. Forecast goals and objectives for the department and ensure they are met. Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction. Maintain daily sales and production records as required by dealership management. Develop and monitor budgets for the service department and keep dealership management informed of variances. Ensure that the service department meets all customer satisfaction (CSI) and financial goals. Establish and maintain good working relationships with customers to encourage repeat and referral business. Handle customer complaints tactfully, promptly, and with concern for the customer. Establish promotional service prices. Ensure proper repair techniques are being used. Schedule training as necessary to properly repair and service vehicles. Stay up to date on product changes and new products. Ensure that all necessary shop equipment is in proper and safe working condition. Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc. Other duties may be assigned by management. Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
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