Details: DepartmentField ServiceTitleField Application Engineer Key InterfacesCustomer ServiceShippingExternal CustomersObjectiveThe Applications/Service Engineer assists customers with the installation, application and problem solving of variable speed drives and mechanical products. Customer assistance consists of phone support as well as on-site support. Responsibilities Provide customer phone support in the application of electronic motor speed controls, gear motors, mechanical brakes and clutches used in high automation machines. Travel to customer sites to assist with the installation and troubleshooting of variable speed drives and mechanical products used in a variety of machines. Complete paperwork, reports and data entry promptly, thoroughly and accurately to minimize problems in service delivery/invoicing. Work independently to resolve customer problems involved in a multitude of industries. Work closely with service, production, and shipping to get what is needed in products, materials to solve problems. Perform all other duties/projects as assigned. Support field sales force as the technical product specialist Up to 25% overnight travel to customer accounts Education BS Electrical Engineering degree required OR BSME….Associates EE will qualify Experience MUST have 4+ years of experience as an applications engineer….MUST have servo motors and drives experience !!!!! Ability to maintain a professional working relationship with external customers and co-workers. The individual should be self-motivated, stress and pressure resistant, as well as a quick learner and obtain the ability to develop and maintain constructive working relationships within and outside of the company. Excellent oral and written communication skills. Excellent ability to manage time and multiple projects in deadline-oriented environment. Detail oriented, can follow procedures consistently in a high change environment. Flexible, proactive, can-do attitude and team-oriented work style. Self-initiating; works effectively with little or no supervision. Creative problem solving skills ComputerSolid understanding of computer basics (Windows, Excel, Word, Email, Microsoft Outlook and Internet).Values Integrity – Upholds a high standard of character and ethical behavior, and acts consistently according to those beliefs. Performance – Obtains a clear understanding of individual responsibilities, then takes action to achieve expected results. Innovation – Recognizes, embraces and contributes to positive creative change. SALARY: $80,000 TO $90,000 base salary + bonus + complete benefits package Related Terms: Applications Engineer, BSEE, BSME, ASEE, servo motors, drives, speed drives, customer support, electronic motor speed controls, gear motors, mechanical brakes, automation machines, installation support, service engineer, servo motors, technical customer service, variable speed drives, mechanical products, gear box, motors, controls, automation, engineer
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