Technical Support Engineer

Details: YOU BELIEVE IN MAKING A GOOD LIVING...AND MAKING A DIFFERENCE.WE CAN RELATE.TECHNICAL SUPPORT ENGINEER-TIER II TECHNICAL SUPPORTYou're not just in it for a paycheck. You believe in being rewardedfor a job well done, but you know there are more important thingstoo - like the people your efforts impact and the difference youmake every day. We couldn't agree more.In this position you will:- Fix software/hardware issues for NFS & CIFS• Resolve customer problems by telephone(call center environment), e-mail, online chat or auto-supportWe are Convergys, the world leader in customer management.We're specialists in making our clients' interactions smarter andmore profitable. Basically, we make people happy they've talked tous. If that's an idea you can relate to, we think it's time we talked. Check out our current jobs or apply online at:WWW.CONVERGYS.COM/CAREERS and select Wichita, KS. LIKEUS. FOLLOWUS.WATCHUS. CONVERGYS Source - Wichita Eagle

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Technical Service Technician

Details: Patterson Companies ranks among Fortune America's Most Admired Companies for performance in key areas like innovation, quality of products/services, financial soundness and quality of management. Patterson's unwavering customer-first approach provides growth for the company, value to the customer and personal and professional growth opportunities for employees.Provides local dental practices with computer installation, maintenance and troubleshooting software problems on PCs running in a Windows environment. Primary Responsibilities: Conducts site surveys at dental practices to determine the needs of the practice. Performs standard system installations and tests the functionality of all components. Trains the office staff on proper operation of the systems installed. Provides technical support after initial installation of PC software and hardware. Assists in determining replacement components necessary for on-site service repairs. Provides summaries of services rendered to the technical support team. Completes all required paperwork (time sheets, service orders, BRH forms, inventory expense reports, purchase card statements, and equipment related items). Follows all proper vehicle maintenance guidelines. Presents a clean, professional appearance, including proper company uniforms at all times. Initiates, acquires, and maintains technical knowledge to remain current with company standards. Performs other duties as assigned.

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